Overview
Our refund and returns policy lasts 48 hours after receiving the shipment. If 48 hours have passed since your purchase, we can’t offer you any refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging but if the ordered item is customized or mainly processed & produced for order then we don’t offer any return..
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift or Artworks
- Wall Art
- Customized Wooden Works & items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial or full refunds are granted but we need a proof of video of product unboxing :
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 48 Hours after delivery
Cancellation
Any item or order placed by mistake, needs to be cancelled earlier within 60 minutes of placed order. Coz if the order gets in process after that there is no chance of refunds. This is due to each & every items are processed according to the customer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 3facetech@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 3facetech@gmail.com and send your item to : 63/3 GIDC Motipura, Himmatnagar, GUJARAT – 383001.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product you need to raise a query after our team confirmation & you should mail your product to our address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at 3facetech@gmail.com for questions related to refunds and returns.
Locate us – 63/3 GIDC Motipura, Himmatnagar – 383001, GUJARAT.
Any Query – Fill The Details – Click Here Contact Us.